Please note our team monitor all collections- Unfortunatley no courier sevice can be guaranteed. If a collection fails then our team will do all they can to ensure this is collected the next working day.
If you require an alternative collection day, a pallet and wrap service (£25 + vat), a call ahead of collection or if you want to change anything on your booking please contact us here
Please note our team monitor all deliveries- Unfortunatley no courier sevice can be guaranteed. If a delivery fails then our team will do all they can to ensure this is delivered the next working day.
If you require a call ahead of delivery or if you want to change anything on your booking please contact us here
With our automated tracking as soon as your Pallet is scanned at any point in the network we are alerted.
We pass all of our tracking data along to you as soon as we have it - by entering your numeric order number in the box above you will be able to gain insight into where your Pallet currently is in it's journey.
Some of our partners and pallet networks operate with more tracking events than others - but you will always receive a minimum of a collected tracking event & a delivered tracking update.
If, for any reason a pallet gets 'stuck' in the network and you would have expected delivery by now - please get in touch, the chances are that we have probably already been made aware of this by the network and will be proactively trying to resolve issues on your behalf.
From time to time a pallet gets held at a depot (collection or delivery); you should always enter valid collection and delivery point phone numbers on your orders - this enables our team to get in touch as soon as possible to prevent hold ups and delivery issues.
If you think your pallet is stuck, lost or otherwise is having a hard time on it's journey you can contact our team to request an update; we will try our best to resolve issues for you - please keep in mind that we are a booking agent and not the ones physically moving your pallet.